An Open Letter to All Leaders

Of all the executives, managers, supervisors, and team leaders your company employs, what percentage of them do you actively train to be good coaches for their teams? If your answer is anything less than 100%, here’s why it’s important for you to integrate coaching skills training into your leadership development programs sooner rather than later.

Back in early 2009, Google asked itself a question: Do managers matter?

To answer that question, its people analytics team launched Project Oxygen, a multi-year research initiative. By late 2012, they had their answer: managers do indeed matter — as long as they exhibit eight specific behaviors identified by Google’s research team that are essential in building positive and productive relationships with their teams. What do you think was the number one behavior at the top of that list?

  1. A good manager is a good coach, who also:
  2. Empowers the team and does not micromanage
  3. Expresses interest in and concern for team members’ success and personal well-being
  4. Exemplifies being productive and results-oriented
  5. Communicates clearly, listens, and shares information
  6. Provides guidance with career development
  7. Presents a clear vision and strategy for the team
  8. Possesses technical skills that assist in advising the team

All eight of the essential behaviors of a good manager listed above speak to the quality of the relationship a leader must have with his/her team members, both individually and collectively. This highlights something that I believe you will agree with: that, regardless of what your company does or sells, you and every other leader in your organization are in the business of relationships. Yes?

That’s the reason a good manager has to, first and foremost, be a good coach — because coaching is a unique set of highly efficient communication skills that both build positive, respectful relationships and are focused on tangible results, measurable outcomes, and meaningful accountability.

A leader who can successfully integrate powerful coaching skills into their everyday work conversations will empower their team to work well together to get things done — right and on time.

By investing in coaching skills training for all your leaders, your company will see (among other benefits):

  • An increase in positive, respectful communication between your managers and their teams
  • An increase in productivity because your employees will be both more engaged at work and more willing to collaborate with each other
  • An increase in employee retention because when your employees respect their managers and each other, they will also be more committed to your company’s vision, mission, and goals

Are you ready to start training all of your managers to be good coaches to their teams? Contact me to find out how it can be a simple, cost-effective process. Thank you for your time, and I look forward to our conversation.

To your collective success,

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